Financial Coordinator at Rusty Jones Orthodontics
Specialty Dental Brands•Phoenix, AZ
About The Position
The Bilingual Financial & Front Desk Coordinator is a dual-responsibility role focused on front-office operations and accounts receivable recovery. The position serves a large Spanish-speaking patient demographic and requires regular travel between two local practice locations. The coordinator provides welcoming patient service while pursuing delinquent accounts and helping minimize practice bad debt. Duties include bilingual collections and patient outreach, resolving billing disputes, reception and scheduling, and administrative and financial support across both offices.
Requirements
- Native or professional fluency in both English and Spanish, including the ability to discuss complex financial contracts and collections in both languages.
- At least 2 years of dental or orthodontic front-office experience.
- A proven track record in dedicated collections, debt recovery, or accounts receivable work.
- A reliable personal vehicle for frequent travel between the two offices.
- A firm, assertive, and professional communication style for difficult collection calls.
- Proficiency with orthodontic practice software (Cloud 9 Ortho) and ledger auditing.
Responsibilities
- Monitor and pursue accounts receivable aging reports, including accounts 30, 60, and 90 or more days past due.
- Conduct high-volume phone outreach, email campaigns, and mailed notices in English and Spanish to collect payments or arrange restructures for defaulted contracts.
- Address patient billing grievances, research ledger errors, and negotiate payment terms within practice guidelines.
- Prepare and transfer uncollectible accounts to external collections agencies or small-claims legal tracking when necessary.
- Serve as the primary front-desk contact and communicate with Spanish- and English-speaking families.
- Handle patient check-ins and check-outs, maintain sign-in logs, and collect down payments, monthly installments, and copays.
- Coordinate, schedule, and confirm orthodontic adjustments, emergency visits, and new patient consultations across both locations.
- Manage multi-line phone queues and maintain an organized reception area.
- Travel between both practice offices according to the weekly clinic schedule.
- Reconcile daily logs and cash drawers across locations and prepare separate daily bank deposits and ledger entries.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
