Financial Center Manager - Signal Hill Financial Center

Bank of America•Statesville, NC

12d•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while developing talent, managing client traffic and business results, and creating a high-quality client experience. The position also carries managerial responsibilities that may include managing associates. Managers are expected to champion inclusion; use process knowledge and data-driven decision-making; communicate clearly; identify, escalate, and resolve risks; coach and develop team members; manage expenses; recruit and onboard talent; and deliver business outcomes through effective team management and routines. The role requires a high school diploma, GED, or equivalent and at least one year of leadership experience, demonstrated through coaching, training, and/or motivating a work team. The manager must be able to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school, or equivalent.
At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results in the best interest of clients.
Ability to collaborate effectively and build strong relationships.
Commitment to delivering experiences that improve clients' financial lives.
Ability to identify client solutions based on needs and resolve problems independently or with assistance as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities, and hold others accountable.
Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Foster an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clear, concise messages that motivate and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support career growth through talent mobility.
Deliver results through effective team management, structure, and routines.