Financial Center Manager Associate - Richmond Hill

Fifth Third Bank•Savannah, GA

1d•Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program to prepare for a Financial Center Manager role. The program includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successful completion of the program, the associate will be placed in a Financial Center. The role involves learning to deepen Consumer and Small Business customer relationships, deliver a memorable customer experience, understand and recommend the bank’s products and services, and develop an integrated book-of-business strategy. The associate learns to source, develop, coach, and lead a team; collaborate with business partners; and participate in activities benefiting the communities served. The role also includes assisting with employee feedback and development, and following the Bancorp Code of Business Conduct and Ethics and related policies. The position is based in Richmond Hill, Georgia. Working conditions include a normal office environment, extended viewing of computer screens, and periodic travel within the Bancorp footprint for meetings and training.

Requirements

College degree or two or more years of leadership experience in a sales environment.
Ability to professionally represent Fifth Third Bank in verbal and written communication.
Ability to analyze credit and financial information.
Ability to execute and coach sales activities successfully.
Business acumen.
Demonstrated ability to make sound decisions.
Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.

Responsibilities

Complete the FCMA roadmap and onboarding activities from the first day through program completion, including successfully completing Consultative Selling Skills Certification.
Learn to deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to inform, guide, and lead the team.
Learn the consultative sales process to identify current or prospective customers’ financial needs and recommend appropriate solutions.
Learn to develop an integrated book-of-business strategy so customers across channels receive a Financial Needs Assessment and ongoing support from the best-suited banker.
Learn to source, develop, coach, and lead a team that reinforces the company’s Core Values and business strategies.
Help cultivate a One Bank culture through proactive collaboration with business partners.
Participate in activities that benefit the communities served.
Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
Assist in providing employees timely, candid, and constructive feedback; support employee development and career growth; and recognize and reward accomplishments.
Perform additional duties as assigned.