Financial Center Manager - Myrtle Beach Main Financial Center

Bank of America•Myrtle Beach, SC

10d•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and cohesive execution. Bank of America describes an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiasm, self-motivation, a strong work ethic, and a focus on results and clients' best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to improve clients' financial lives.
Confidence identifying solutions based on client needs and resolving problems independently or with help from others.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines, act in clients' and the bank's best interests, and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable for results.
Must be able to work weekends and/or extended hours, which may include working at any financial center location within a reasonable distance.
High school diploma, GED, secondary school credential, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the industry's products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients, and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear, concise messages that motivate, explain the rationale, and connect contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.