Financial Center Manager - Myrtle Beach Main Financial Center

Bank of America•Myrtle Beach, SC

8d•Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive effectiveness while supporting an inclusive workplace and the company’s Responsible Growth priorities. The position includes managing client traffic and business results, developing talent, creating a strong client experience, and executing market-level initiatives and organizational priorities. Managers at this level may also manage associates and are expected to champion inclusion, apply process and data knowledge, communicate clearly, manage risk and expenses, coach and develop people, recruit and support career growth, and drive business outcomes through effective team management. The role is based at the Myrtle Beach Main Financial Center. It is a first-shift position scheduled for 40 hours per week. The manager must be able to work weekends and/or extended hours and may be scheduled at any financial center location within a reasonable distance.

Requirements

Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
Confidence identifying solutions for clients based on their needs and resolving problems independently or involving others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet client needs.
Ability to follow established processes and guidelines, act in clients’ and the bank’s best interests, and adhere to applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High School Diploma, GED, Secondary School qualification, or equivalent.
Skills listed: coaching, customer service, management, customer and client focus, performance management, talent development, business operations management, recruiting, result orientation, risk management, sales performance management, inclusive leadership, leadership development, prioritization, problem solving, and referral management.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and ensure effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate process knowledge, use data-driven decision-making, and pursue simplicity and continuous improvement.
Communicate clear, concise messages that motivate and connect team contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.
Help clients identify solutions based on their needs and resolve problems independently or with appropriate support.
Work weekends and/or extended hours and, when scheduled, at another financial center location within a reasonable distance.