Financial Center Manager - Main and Ridgeville Financial Center

Bank of America • Mount Airy, NC

1d • $76,500 - $109,200 • Onsite

About The Position

The Financial Center Manager is responsible for managing a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while delivering a strong client experience.

The position includes talent development and recruiting, management of client traffic and business results, coaching, and execution of market-level initiatives and organizational priorities. Managers may also be responsible for managing associates and are expected to promote inclusion, use data and process knowledge, communicate effectively, manage risk and expenses, develop talent, and deliver business outcomes through effective team management.

This is a first-shift, 40-hour-per-week role based at the Main and Ridgeville Financial Center in Mount Airy, Maryland. The manager must be able to work weekends and/or extended hours and may be scheduled at any financial center within a reasonable distance. The annual salary range is $76,500 to $109,200, with offers determined by experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to improve clients’ financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or with assistance as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients’ needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Efficient time and capacity management.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and ensure effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear and concise communications that motivate, explain the rationale, and connect contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner’s mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.
• Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Follow established processes and guidelines, applicable laws, and regulations.
• Work weekends and/or extended hours as needed; scheduling may include another financial center within a reasonable distance.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behaviors, line-of-business or group performance and contributions, and overall company success.
• Industry-leading benefits, resources, and employee support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED