Financial Center Manager - Harrison Financial Center - Spanish Language Required

Bank of America • Harrison, NJ

11d • $76,500 - $109,200 • Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, promotes a client-centric and risk-focused culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and cohesive execution, including developing talent, managing client traffic and retention, coaching to business results, creating a high-quality client experience, executing market initiatives, and engaging employees on business strategy.

The role may include responsibility for managing associates. Managers are expected to foster inclusion, use process knowledge and data to drive continuous improvement, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, support talent mobility, and deliver business results through effective team management and routines.

This is an in-office role based at the Harrison Financial Center. The position is first shift, 40 hours per week, and requires the ability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance. Spanish is required as indicated in the position title. The stated annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The position is eligible for an annual discretionary incentive plan and benefits, including access to paid time off.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic, focus on results, and commitment to acting in the client's best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Efficient time and capacity management.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.
• High school diploma, GED, secondary school, or equivalent.
• Spanish language required, as stated in the position title.

Nice To Haves

• One year of management experience that includes hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of the industry's products and solutions.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate process knowledge, data-driven decision-making, simplicity, and continuous improvement.
• Communicate clear, concise messages that motivate and connect employee contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Industry-leading benefits; specific benefit types are not detailed.
• Access to paid time off.
• Annual discretionary incentive plan eligibility, with awards based on individual performance and behaviors, line-of-business and/or group contributions, and company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED