Financial Center Assistant Manager - Hickory Plaza Financial Center - Bilingual Spanish Required

Bank of America • Nashville, TN

1d • Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager collaborates with senior team members to manage a financial center and support its operational excellence. The role helps ensure that all aspects of the center run effectively and cohesively, including smooth and efficient teller-line operations, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

The role manages client traffic and business results, fosters client retention, creates a world-class client experience, and executes market-level initiatives and organizational priorities. It also involves coaching employees, engaging them on business strategy, and supporting effective execution. Spanish language skills are required. The position is based on an in-office culture and requires 40 hours per week on first shift; weekend or extended hours may be required, and the employee may be scheduled at another financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Spanish language required.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
• Collaborates effectively, getting things done while building and nurturing strong relationships.
• Demonstrates passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidently identifies solutions based on client needs and resolves problems independently or involves others as needed.
• Communicates effectively and confidently and is comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills to meet clients' needs.
• Follows established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
• Must be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging and appropriately routing clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support effective and cohesive financial center operations, including smooth teller-line functioning and day-to-day policy and procedure adherence.
• Ensure directives are implemented and provide leadership for the financial center when teammates are absent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED