Market Financial Center Manager - Nashville Market - Bilingual Spanish Required

Bank of America•Nashville, TN

7d•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence to help ensure all aspects of the financial centers run effectively and cohesively. The role operates as a backup financial center leader, manages client traffic and retention, leads business results through management routines and coaching, creates a high-quality client experience, manages initiatives prescribed by market leaders, and drives operational excellence. The position may also manage associates and carries leadership responsibilities for inclusion, process and data, communication, risk, coaching, financial stewardship, talent development, and business outcomes. The role requires Spanish and the ability to work weekends and/or extended hours and travel to any financial center within the defined market.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with others outside reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, and active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Spanish language required.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual ability.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, convey the rationale, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.
Work weekends and/or extended hours and travel to any financial center within the defined market.