Relationship Banker - Brickell Financial Center - English and Spanish Language Required

Bank of America•Miami, FL

2d•Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better through the power of every connection. The role engages clients in the financial center lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. Bankers have in-depth conversations with clients to understand their financial and life priorities and connect them with solutions that support their goals. The position operates within Bank of America’s Responsible Growth approach and in-office culture, which supports collaboration, engagement, and career development. The role requires English and Spanish language skills, and may involve weekend or extended hours and scheduling at another financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school, or equivalent.
English and Spanish language skills are required.
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
Ability to collaborate effectively, get things done, and build and nurture strong relationships.
Passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidence identifying solutions for new and existing clients based on their needs.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
Strong critical thinking and problem-solving skills to meet clients' needs.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage time and capacity efficiently.
Ability to focus on results while acting in the client's best interest.
Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
Six months of cash handling experience.
Bachelor's degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

Execute the bank's risk culture and strive for operational excellence.
Build relationships with clients to meet their financial needs.
Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Grow business knowledge and professional networks by partnering with experts in small business, lending, and investments.
Manage financial center traffic, appointments, and outbound calls effectively.
Drive the client experience.
Manage cash responsibilities.
Engage clients in the lobby and educate and assist them with transactions using mobile banking, online banking, ATMs, and other self-service resources.
Conduct in-depth conversations to understand clients' financial and life priorities and connect them with suitable solutions.
Work weekends and/or extended hours as required, potentially at any financial center location within a reasonable distance.