Market Financial Center Manager - Spanish Language Preferred

Bank of America•Plano, TX

2d•Onsite

About The Position

The Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role requires managing the financial center as a business owner, fostering a team environment, and promoting an effective client-centric and risk culture. The manager drives operational excellence and ensures financial center operations run effectively and cohesively. The position is open across the entire market, and the specific Financial Center location will be based on business needs. If offered the position, the employee will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role is part of Bank of America’s in-office culture, with expectations based on role responsibilities and business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside reporting authority to achieve shared goals.
Proven customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Proven ability to balance risk and make sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing and delegating, and delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency with computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluency in both spoken and written Spanish.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Where applicable, manage associates by creating an inclusive team, promoting process knowledge and data-driven decisions, communicating clearly, identifying and resolving risks, coaching and developing team members, managing expenses, supporting talent growth, and delivering business outcomes.