Market Financial Center Manager - Spanish Language Preferred

Bank of America•Plano, TX

1d•Onsite

About The Position

At Bank of America, this role supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The manager operates as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture while ensuring that financial centers run effectively and cohesively. The position is open across the entire market. The specific Financial Center location will be based on business needs. The person hired will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. The role follows the company's in-office culture and requires the ability to work weekends and/or extended hours and travel to any financial center within the defined market. The listed shift is first shift, with 40 hours per week. The position may include responsibilities for managing associates. Managers are expected to create an inclusive team, make data-driven decisions, communicate clearly, identify and address risks, coach and develop teammates, manage expenses, recruit and develop talent, and deliver business outcomes through effective team management and routines.

Requirements

Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside of reporting authority to achieve shared goals.
Proven customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, and active listening skills.
Proficiency in computer skills and professional programs, such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High School Diploma, GED, Secondary School qualification, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual ability; Spanish is preferred.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the purpose, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.