Financial Center Manager - Philadelphia, PA

c182529e-6395-46b6-9be5-51909b022759•Philadelphia, PA

9d•Onsite

About The Position

Mid Penn Bank is hiring a Financial Center Manager for its South Broad Street location in Philadelphia, Pennsylvania. The manager develops business by calling on customers and prospects, promoting the bank, generating new business, and deepening and retaining customer relationships. The role focuses on business development and achieving goals in the Retail Banking Division’s annual operating plan. It also ensures that assigned office operations comply with company policies, procedures, and regulatory requirements. The Financial Center Manager leads a sales and service culture, manages sales plans and processes, and supervises and coaches employees. The role contributes to loan and deposit growth and fee income, addresses customer needs and concerns, and represents the bank in the community. The position requires a flexible schedule to meet operating needs and regular, predictable attendance.

Requirements

At least four years of related work experience or specialized retail banking education and training.
Ability to obtain and properly maintain a National Mortgage Licensing Registration (NMLS) to take applications for loans secured by residential real estate.
Ability to work a flexible schedule as required to meet operating needs.
Regular and predictable attendance.
Proficient reading, writing, grammar, and mathematics skills.
Proficient interpersonal and communication skills.
Proficient PC skills, including working knowledge of Microsoft Word and Excel.
Thorough knowledge of the features and benefits of the bank's products and services.
Knowledge of financial policies and procedures.
Supervisory skills sufficient to manage employees.
Ability to sit, stand, walk, bend, stoop, reach, manipulate or handle objects, and lift items weighing 50 pounds or less.
Visual, auditory, and speaking skills.
Valid driver's license.

Nice To Haves

Internal Supervisor Certification.
Business Development Certification.
Associate degree in a related field.
Notary experience or ability to obtain notary as needed.

Responsibilities

Contribute to sales goals through loan and deposit growth, fee income generation, and service that attracts, expands, and retains customer relationships.
Proactively contact customers and prospects to promote the bank, generate business, and deepen relationships.
Build and maintain a sales and service culture, demonstrating sales leadership.
Set goals, create sales plans, and manage the sales process for assigned offices; coach employees, reinforce sales behaviors, and monitor results.
Call on current customers in the assigned market to identify additional financial needs and support retention.
Identify business opportunities and refer or assist customers in obtaining specialized services from other departments.
Participate on the organization's sales team and make group sales calls when useful for business development.
Take ownership of customer problems and requests, seek answers or provide solutions, and follow up to confirm needs are met.
Participate in civic, professional, business, and community associations to develop business and promote the bank's image.
Supervise assigned employees.
Observe, coach, and provide feedback to the team to support excellent customer service.
Guide and support the team in resolving customer questions, problems, and concerns.
Ensure office operations comply with established company policies and procedures, directly or through appropriate supervision.