Financial Center Manager III

Simmons Bank•St. Louis, MO

About The Position

The Financial Center Manager leads a team that meets customers’ financial needs through consultative service and exceptional customer care. The manager is accountable for revenue, loan and deposit growth and develops associates to meet performance objectives. The role also involves community engagement, business development, expense management, and oversight of the banking center’s operational soundness.

Requirements

High school diploma or GED.
Two to four years of management experience.
Ability to share and disseminate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to positively lead a group in an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Registration with the National Mortgage Licensing System and Registry (NMLS), or ability to obtain an NMLS license after employment.
Proficiency with MS Office programs.
Ability to understand and use social media platforms to promote brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support, with sporadic and minimal overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.

Responsibilities

Manage goal attainment, service, marketing, and operations for the banking center.
Demonstrate and educate associates on the bank’s resources, including in-branch services, digital capabilities, and business partner resources.
Meet regularly with staff to discuss time management, communication, goal progress, business matters, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff to meet role expectations.
Help ensure individual, associate, and branch goals are met by offering needs-based solutions and recommendations.
Lead a partner-centric team working with small business, corporate and institutional partners, mortgage professionals, and financial advisors.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with consumer loan portfolios, and coach staff on handling loan requests.
Grow existing and develop new small business banking relationships through external client-facing activity.
Maintain client satisfaction by retaining and developing engaged associates.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions accurately and professionally while identifying needs and recommending solutions.
Perform other duties and responsibilities as assigned.