Financial Center Manager III

Simmons Bank•Marshall, AR

About The Position

The Financial Center Manager leads a banking center team in meeting customers’ financial needs through consultative service. The manager is accountable for financial results, including revenue and loan and deposit growth, and recruits and develops associates to meet performance objectives. The role also supports community involvement and business development, manages expenses, and oversees the banking center’s operations. The manager ensures excellent customer service and operational soundness while helping customers access the bank’s in-branch, digital, and partner resources.

Requirements

High school diploma or GED.
Two to four years of management experience.
Registration with the National Mortgage Licensing System and Registry (NMLS), or obtain an NMLS license after employment.
Ability to share and disseminate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to lead a group through an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group settings to customers, clients, and employees.
Computer skills using MS Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support, with sporadic and minimal overnight or out-of-town travel.
Ability to provide support and guidance at other banking institutions within the market.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.

Responsibilities

Manage goal attainment, service, marketing, and operations for the banking center.
Demonstrate and educate associates on the bank’s resources, including branch services, digital capabilities, and business partner resources.
Meet regularly with staff to discuss time management, communication, goals, business matters, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff to meet position expectations.
Help ensure personal, associate, and branch goals are achieved by providing needs-based recommendations and solutions.
Lead a partner-centric team working with small business, corporate and institutional partners, mortgage professionals, and financial advisors.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with consumer loan portfolios, and coach staff on handling loan requests.
Grow existing and develop new small business banking relationships through client-facing activity in the market.
Retain and develop engaged associates to maintain high client satisfaction.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions accurately and professionally while identifying customer needs and recommending solutions.
Perform other duties and responsibilities as assigned.