Financial Center Manager III

Simmons Bank•Marshall, AR

About The Position

Simmons Bank is a regional community bank offering customers a range of financial services and banking options. The Financial Center Manager leads a banking-center team in meeting customers’ financial needs through consultative service and valued solutions. The manager is accountable for financial results, including revenue and loan and deposit growth, and develops associates to meet performance objectives. The role also involves community engagement, business development, expense management, and oversight of the banking center’s operational soundness. The manager oversees the banking center’s goals, service, marketing, and operations; recruits, trains, develops, evaluates, and coaches staff; and supports associates in using the bank’s branch, digital, and partner resources. The position helps grow small-business relationships, facilitates consumer loan requests, and maintains customer satisfaction while ensuring work complies with applicable laws, regulations, policies, and procedures. Occasional travel may be required for meetings, training, and bank conversion or acquisition support.

Requirements

High school diploma or GED.
Two to four years of management experience.
Ability to share and disseminate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to positively lead a group through a changing, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group situations with customers, clients, and employees.
Register with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment.
Computer skills, including use of MS Office programs.
Ability to use social media platforms to share brand awareness and obtain market knowledge.

Nice To Haves

BS/BA degree, or equivalent work experience.

Responsibilities

Manage goal attainment, service, marketing, and operations for the banking center.
Demonstrate and educate associates on the bank’s resources, including in-branch services, digital capabilities, and business-partner resources.
Meet regularly with staff to discuss time management, communication, goal progress, regular business, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff so they meet position expectations.
Help ensure personal, associate, and branch goals are met by providing needs-based solutions and recommendations.
Lead a partner-centric team working with small-business, corporate, institutional, mortgage, and financial-advisor partners.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with branch consumer loan portfolios, and coach staff on handling and selling consumer loans effectively.
Grow existing and develop new small-business banking relationships through outside client-facing activity.
Maintain client satisfaction by retaining and developing engaged associates.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including required compliance training.
Process customer requests and transactions accurately and professionally, engaging customers to identify needs and recommend solutions.
Perform other duties and responsibilities as assigned.
Travel occasionally for meetings, training, and bank conversion or acquisition support, with sporadic and minimal overnight or out-of-town travel.