Financial Center Manager - Victory Drive Financial Center

Bank of America•Savannah, GA

11d•Onsite

About The Position

Bank of America is hiring a Financial Center Manager to manage the Victory Drive Financial Center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, promotes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive execution while developing talent, coaching employees, managing client traffic and business results, and delivering a world-class client experience. The role also includes managing market-level initiatives and organizational priorities, and may include responsibility for managing associates.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Enthusiastic, highly motivated self-starter with a strong work ethic and a strong focus on results, acting in clients’ best interests.
Ability to collaborate effectively and build and nurture strong relationships.
Passion, commitment, and drive to deliver experiences that improve clients’ financial lives.
Confidence identifying solutions based on clients’ needs and resolving problems independently or involving others as needed.
Effective and confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills to meet clients’ needs.
Ability to follow established processes and guidelines, and comply with applicable laws and regulations.
Efficient time and capacity management.
Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Ability to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of financial services industry products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients, while fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Foster an inclusive team where members are treated fairly and respectfully.
Demonstrate process knowledge, use data-driven decisions, promote simplicity, and pursue continuous improvement.
Communicate clearly and concisely, motivating employees and connecting their contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner’s mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.