Relationship Banker - North Lake Drive Financial Center
About The Position
At Bank of America, Relationship Bankers help make clients’ financial lives better by building relationships and connecting clients with solutions that meet their financial goals. The role engages clients in the financial center lobby, educates and assists them with transactions using self-service resources such as mobile banking, online banking, and ATMs, and accurately processes cash transactions as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and deliver an experience that supports those priorities. This position is based at the North Lake Drive Financial Center in Columbus, Georgia, and follows an in-office approach. It is a first-shift, 40-hour-per-week role. Compensation is $25.00–$26.77 per hour, determined based on experience, education, and skill set; the role is not incentive eligible. The role is benefits eligible.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Strong work ethic, motivation, and focus on results, while acting in the client’s best interest.
- Ability to collaborate effectively and build and nurture strong relationships.
- Passion, commitment, and drive to improve clients’ financial lives.
- Confidence identifying solutions for new and existing clients based on their needs.
- Effective, confident communication and comfort engaging with all clients.
- Ability to learn and adapt to new information and technology platforms.
- Ability to educate clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
- Strong critical-thinking and problem-solving skills.
- Ability to follow established processes and guidelines and comply with applicable laws and regulations.
- Effective time and capacity management.
- Ability to work weekends and/or extended hours, possibly at any financial center within a reasonable distance.
- Ability to manage cash responsibilities.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
- Six months of cash-handling experience.
- Bachelor’s degree or a business-relevant associate degree, such as business management, business administration, or finance.
Responsibilities
- Execute the bank’s risk culture and strive for operational excellence.
- Build relationships with clients to meet their financial needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and complying with applicable laws and regulations.
- Grow business knowledge and networks by partnering with small-business, lending, and investment experts.
- Manage financial center traffic, appointments, and outbound calls effectively.
- Drive the client experience.
- Manage cash responsibilities.
- Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
- Accurately and efficiently process cash transactions for clients as needed.
- Have deep conversations with clients to understand their financial and life priorities and connect them with solutions that meet their goals.
Benefits
- Paid time off.
- Industry-leading benefits and resources and support for employees; the specific benefit offerings are not detailed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
