Relationship Banker - North Lake Drive Financial Center

Bank of America • Columbus, OH

4d • Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by building client relationships and delivering a positive financial center experience. This role engages clients in the lobby, educates and assists them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their financial goals. The position is based at the North Lake Drive Financial Center in Columbus, Georgia. It is an in-office role with a 1st shift schedule and 40 hours per week. Weekend and/or extended hours may be required, and employees may be scheduled at another financial center within a reasonable distance.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to deliver an experience that improves clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions using self-service technology such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently and focus on results while acting in clients’ best interests.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
• Grow business knowledge and networks by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities, including accurately and efficiently processing client cash transactions as needed.
• Engage clients in the lobby and educate and assist them with self-service banking transactions.
• Have in-depth conversations with clients to understand their financial and life priorities and connect them with appropriate solutions.

Benefits

• Benefits-eligible role with industry-leading benefits.
• Access to paid time off.
• Resources and support for employees’ physical, emotional, and financial wellness.
• Affordable, competitive, and flexible benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED