Financial Center Manager

Northwest Bank • Elyria, OH

13d

About The Position

As a Financial Center Manager, you will oversee the financial center’s daily operations while ensuring exceptional customer service, achieving sales goals, fostering employee development, and maintaining operational soundness. The role focuses on driving growth, efficiency, and customer satisfaction.

You will lead sales efforts, set and monitor team members’ goals, coach employees, and oversee financial center operations, cash management, compliance, and risk management. You will foster a customer-centric culture, address customer concerns, support employee development, represent Northwest Bank in the local community, and use Microsoft Office and department-specific software to work efficiently.

Requirements

• High school diploma or equivalent preferred.
• 2–3 years of banking and/or retail experience preferred.
• 2–3 years of sales leadership experience preferred.
• 2–3 years of management experience preferred.
• Ability to identify problems, evaluate relevant information and possible causes, and suggest alternative courses of action, including creative approaches.
• Ability to allocate and use information, personnel, time, and other resources effectively in implementing strategic plans.
• Ability to make timely decisions and judgments and take action within the scope of assigned authority.
• Ability to develop, evaluate, and implement alternative courses of action based on sound assumptions about resources and guidelines, and support decisions with data or reasoning.
• Effective oral and written communication skills appropriate to the audience.
• Ability to listen, comprehend, and facilitate open exchange of ideas and information.
• Ability to motivate and direct others, assign work and authority appropriately, and provide advice and assistance.
• Ability to understand and apply procedures, requirements, regulations, and policies, and maintain credibility on specialty matters.

Nice To Haves

• High school diploma or equivalent.
• 2–3 years of banking and/or retail experience.
• 2–3 years of sales leadership experience.
• 2–3 years of management experience.

Responsibilities

• Develop and implement strategies to meet or exceed sales targets for banking products and services, and lead by example in sales activities.
• Set clear, measurable goals with team members, monitor progress using sales tools, and provide guidance, resources, and coaching.
• Oversee financial center operations, including cash management, regulatory compliance, internal policies and procedures, risk management, fraud prevention, and operational efficiency.
• Promote a customer-centric culture and ensure customer interactions are prompt, courteous, and efficient; address inquiries, concerns, and complaints promptly.
• Coach and mentor staff in product knowledge, sales, and customer service; conduct documented performance evaluations, identify training needs, and support career development.
• Adhere to bank policies, procedures, and regulatory requirements, and protect confidential customer information.
• Represent Northwest Bank at local community events and initiatives, including Community Reinvestment Act (CRA) efforts.
• Use Microsoft Office, computer applications, and department-specific software to maximize technology tools and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED