Financial Center Manager - Hillsdale Financial Center

Bank of America•Hillsdale, NJ

13d•$76,500 - $109,200•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, builds a client-centric and risk-aware culture, and helps clients achieve their financial goals. The manager is responsible for operational excellence and effective coordination across the center. The position develops talent, manages client traffic and retention, coaches employees toward business results, and creates a world-class client experience. It also manages market-level initiatives, organizational priorities, and execution while engaging employees in the business strategy. Managers are expected to champion inclusion, communicate clearly, identify and address risk, coach and develop team members, manage expenses, recruit and onboard talent, and drive business outcomes through effective team routines. The role is based at the Hillsdale Financial Center in Hillsdale, New Jersey. It is a first-shift position with a stated schedule of 40 hours per week. Weekend and/or extended hours may be required, and the employee may be scheduled at another financial center within a reasonable distance. The annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Strong work ethic, self-motivation, and focus on results while acting in the client's best interest.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment and drive to deliver experiences that improve clients' financial lives.
Ability to identify client solutions based on needs and resolve problems independently or involve others as appropriate.
Effective, confident communication skills and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Effective time and capacity management.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to interpret performance results, identify opportunities for success, and hold others accountable.
Ability to work weekends and/or extended hours, including possible scheduling at another financial center within a reasonable distance.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Financial services experience and knowledge of financial services products and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees in the business strategy.
Manage organizational priorities and effective execution.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Communicate clearly and motivate employees by connecting their contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.