Financial Center Manager III

Simmons Bank•Saint Louis, MO

15d

About The Position

The Financial Center Manager leads a banking center team in meeting customers’ financial needs through consultative service and a valued customer experience. The manager is accountable for financial metrics, including revenue and loan and deposit growth, and recruits and develops associates to meet performance objectives. The role also supports community involvement and business development, manages expenses, and oversees the banking center’s operational soundness. The manager oversees the banking center’s goals, service, marketing, and operations; coaches and develops staff; helps customers identify needs and suitable solutions; supports consumer lending; and develops small-business relationships. The role ensures that work is performed in accordance with applicable laws, regulations, policies, and procedures. It may involve occasional travel for meetings, training, bank conversions, and acquisition support, as well as providing support at other banking institutions in the market.

Requirements

High school diploma or GED.
Two to four years of management experience.
Ability to share and communicate information consistently and effectively.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to lead a group through an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group situations.
Registration with the National Mortgage Licensing System and Registry (NMLS), or obtain an NMLS license after employment.
Computer skills, including use of MS Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally for meetings, training, bank conversion, and acquisition support, with sporadic and minimal overnight or out-of-town travel.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.

Responsibilities

Manage goal attainment, service, marketing, and operations of the banking center.
Demonstrate and educate associates on the bank’s resources, including in-branch services, digital capabilities, and business partner resources.
Meet regularly with staff to discuss time management, communication, goal progress, business matters, security, and operational policies.
Recruit, train, develop, evaluate, and coach staff to ensure position expectations are met.
Help ensure personal, associate, and branch goals are met through needs-based recommendations and solutions.
Lead a partner-centric team working with small-business, corporate, institutional, mortgage, and financial-advisory partners.
Facilitate consumer loan requests, maintain knowledge of loan policies and procedures, assist with consumer loan portfolios, and coach staff on effective consumer lending.
Grow existing and develop new small-business banking relationships through outside client-facing activity.
Retain and develop engaged associates to maintain high client satisfaction.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Process customer requests and transactions accurately and professionally while identifying needs and recommending solutions.
Provide support and guidance at other banking institutions within the market as needed.
Perform other assigned duties and responsibilities.