Financial Center Manager III (Monfort Heights)

First Financial Bank • Cincinnati, OH

11d • $58,000 - $78,000

About The Position

The Financial Center Manager III is responsible for achieving banking center and staff performance goals, including profitability, deposit and loan growth, and fee income. The manager builds, develops, and leads a team that provides an exceptional client experience by presenting appropriate financial solutions and building long-lasting client relationships. The role drives new client acquisition, retention, relationship growth, and non-interest revenue while establishing strong partnerships with internal specialists and contributing to market growth.

The manager fosters a team-oriented environment through coaching, career development, recognition, and associate support. The role also builds community alliances and may mentor new associates during onboarding. Typically, a Financial Center Manager III leads a single office. The position includes responsibility for daily operations, sales execution, audit performance, and adherence to applicable banking compliance and regulatory requirements.

Requirements

• 4–5 years of demonstrated leadership through coaching, management, leadership, and/or mentoring in a retail environment.
• 4–5 years of demonstrated success with multiple sales leadership processes and execution.
• 4–5 years of personal sales and service experience with prior success achieving sales and service goals in a retail environment.
• 4–5 years of demonstrated success achieving performance goals.
• Working knowledge of banking policies and procedures.
• High school diploma or GED required.
• 4–5 years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

• Associate’s or bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

• Achieve banking center team service levels, performance goals, profitability, deposit and loan growth, and fee income targets.
• Build, develop, and lead a team focused on exceptional client service, relationship deepening, and client follow-up.
• Model First Financial’s mission and values and maintain an environment that fosters client loyalty and relationship development.
• Ensure banking center goals are met or exceeded while supporting District and Region goals.
• Foster an inclusive, team-oriented environment through communication, collaboration, and team meetings.
• Develop a knowledgeable team that understands bank products, processes, policies, and procedures.
• Manage daily banking center operations, audit performance, sales execution, and operational and risk management standards.
• Manage client onboarding and ensure follow-up calls occur within the appropriate time frame.
• Monitor sales and overall financial center performance and communicate progress toward goals.
• Coach and recognize associates, including through observational coaching, joint sales calls, and use of the R.O.P.E. coaching model.
• Build business relationships with internal partners and make appropriate introductions and referrals to help meet client needs and grow relationships.
• Develop community visibility and outside sales opportunities through participation in community groups and support of local events.
• Lead daily huddles and team meetings and manage activities aligned with the First Financial Bank Experience.
• Attract and support associates aligned with the First Financial Bank/FOCUS culture, and assist the District Leader and Retail Regional President with candidate interviews.
• Assist the District Leader with conference calls, team meetings, and District/Region communications.
• Act as a liaison among peers, the District Leader, and Retail Regional President to support retail initiatives, communication, and engagement.
• Comply with applicable state and federal laws, regulations, and bank policies, including BSA, AML, OFAC, suspicious activity reporting, and lending and deposit compliance requirements.

Benefits

• The company describes benefits and programs supporting associates’ holistic wellbeing and refers applicants to its Benefits Guide; specific benefits are not listed.
• All roles are incentive eligible, except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED