Financial Center Manager III (Monfort Heights)

First Financial Bank•Cincinnati, OH

10d

About The Position

The Financial Center Manager III is responsible for the performance, profitability, and growth of a banking center, including achievement of service and performance goals, deposit and loan growth, fee income, and non-interest revenue. The manager builds, develops, and leads a team focused on exceptional client experiences, financial solutions, client acquisition, retention, and relationship growth. The role also builds strong internal partnerships with specialists and partners, develops community alliances, and supports associate satisfaction through coaching, career development, and engagement. The manager may mentor new associates and is accountable for compliance with applicable banking laws, regulations, policies, and procedures. Typically, the role leads a single office.

Requirements

4–5 years of demonstrated leadership in coaching, management, leadership, and/or mentoring in a retail environment.
4–5 years of demonstrated success with multiple sales leadership processes and execution.
4–5 years of personal sales and service experience with success achieving sales and service goals in a retail environment.
4–5 years of demonstrated success achieving performance goals.
Working knowledge of banking policies and procedures.
High school diploma or GED required.
4–5 years of related experience and/or training, or an equivalent combination of education and experience.

Nice To Haves

Associate’s or bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

Achieve banking center team service levels and performance goals, supporting District and Region goals.
Build, develop, and lead a team that delivers exceptional client experiences and deepens client relationships through service and follow-up.
Model First Financial’s Mission and Values and maintain a banking center environment that fosters client loyalty and relationship development.
Manage the banking center’s daily operations, audit performance, risk management standards, sales execution, and overall success.
Manage financial center sales and performance, and communicate progress toward goals to team members.
Manage onboarding of new clients and ensure follow-up calls are completed within the appropriate timeframe.
Coach, recognize, and develop associates through observational coaching, joint sales calls, and the R.O.P.E. coaching model.
Foster an inclusive, team-oriented environment through communication and collaboration; lead daily huddles and team meetings.
Develop team members’ knowledge of bank products, processes, policies, and procedures, and ensure associates actively manage client relationships.
Build relationships with internal partners and make introductions or referrals to meet client needs and deepen relationships.
Develop outside sales opportunities through community visibility and participation, and support community events.
Attract and support associates aligned with the First Financial Bank/FOCUS culture; assist the District Leader and Retail Regional President with candidate interviews.
Assist the District Leader with conference calls, team meetings, and District/Region communications; act as a liaison between peers and leadership while supporting retail-wide initiatives.
Adhere to applicable compliance and regulatory requirements, including BSA, AML, OFAC, and other lending and deposit requirements.