Financial Center Manager Associate (Palm Beach Broward)

Fifth Third Bank • Boynton Beach, FL

3d

About The Position

The Financial Center Manager Associate participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the program, the associate is placed in a Financial Center.

The role develops proficiency in deepening Consumer and Small Business relationships, delivering memorable customer experiences, applying consultative sales skills, and recommending appropriate financial solutions. It also develops knowledge of the bank’s products, services, processes, and resources; integrated book-of-business strategies; and the skills to source, coach, and lead a team. The associate follows the Bancorp Code of Business Conduct and Ethics and related policies and procedures.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successful completion of a Consultative Selling Skills Certification.
• Develop proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide and lead the team.
• Develop consultative sales skills to proactively identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy so customers across all channels receive a Financial Needs Assessment and are assigned to the best banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces the bank’s Core Values and business strategies.
• Learn to cultivate a One Bank culture through proactive collaboration with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback; support their development and career growth; and recognize and reward accomplishments.
• Perform additional duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager