Financial Center Manager Associate - Stop 11

Fifth Third Bank • Indianapolis, IN

27d • Onsite

About The Position

The Financial Center Manager Associate (FCMA) participates in a comprehensive, customized onboarding and education program designed to prepare successful candidates for a Financial Center Manager role. Training includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. After successfully completing the program, the associate is placed in a Financial Center.

The role develops knowledge and skills in customer relationship building, consultative sales, financial needs assessment, team leadership, and collaboration with business partners. The associate also participates in community-benefiting activities and is expected to model ethical conduct and follow applicable policies.

Requirements

• College degree or at least two years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Ability to successfully execute and coach sales activities.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities from the first day through program completion, including successfully completing a Consultative Selling Skills Certification.
• Build proficiency in deepening Consumer and Small Business customer relationships by providing a memorable customer experience.
• Develop and maintain working knowledge of Fifth Third products, services, processes, and internal resources to stay informed and guide and lead the team.
• Develop consultative sales skills to proactively identify current or prospective customers’ financial needs and recommend appropriate solutions.
• Learn to develop an integrated book-of-business strategy in which customers across all channels receive a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support.
• Learn to source, develop, coach, and lead a team that reinforces the bank’s Core Values and business strategies.
• Learn to cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in activities that benefit the communities served.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies and procedures, modeling expected ethical behavior.
• Perform additional duties as assigned.
• Assist in providing employees with timely, candid, and constructive feedback; developing employees to their full potential; providing challenging opportunities that support career growth; and recognizing and rewarding accomplishments.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level