Financial Center Leader

Hancock Whitney Bank•Gulfport, MS

13h

About The Position

The Financial Center Leader oversees one or more financial centers, leading associates and driving client service, sales growth, and operational performance. The role includes hiring, training, developing, and motivating staff; setting objectives; monitoring performance; coaching associates; and building succession-ready talent. The leader promotes service excellence and an exceptional client experience. The position drives sales and service results through consultative sales planning, manages existing client relationships, and develops new consumer and small business relationships with businesses of up to $1 million in annual revenue. It also leads outreach through calls, meetings, seminars, and events and promotes digital and self-service banking channels. The leader ensures efficient center operations and compliance with bank policies, procedures, and regulations. Responsibilities include staffing and scheduling, risk management, fraud mitigation, loss prevention, and analyzing profit-and-loss results, financial performance, and operational metrics. The role may require travel and work during financial center hours, including weekends and some evenings.

Requirements

High school diploma or GED.
At least 2 years of banking or financial services experience.
At least 1 year of successful sales experience as an individual contributor or manager.
Excellent communication, client service, and interpersonal skills.
Strong analytical skills, including the ability to interpret profit-and-loss results and financial statements.
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds if required to perform essential job functions, subject to the accommodation statement in the posting.

Nice To Haves

Bachelor’s degree.
At least 1 year of supervisory or management experience.

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers.
Conduct performance reviews and provide coaching and counseling.
Build succession-ready talent and promote a high-performing, client-focused team.
Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
Promote service excellence and deliver an exceptional client experience.
Drive financial center sales and service performance using consultative approaches and strategic sales planning.
Oversee existing client relationships and develop new consumer and small business relationships for businesses with up to $1 million in annual revenue.
Lead external outreach, including calls, in-person meetings, seminars, and events.
Promote and implement digital and self-service channels.
Ensure centers operate efficiently and comply with bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to meet business and client needs.
Uphold risk management practices, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch profit-and-loss results, financial performance, and operational metrics to identify improvement opportunities.
Travel as needed to perform essential job functions.