Financial Center Assistant Manager - Carolina Forest Financial Center

Bank of America•Myrtle Beach, SC

5d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps advance the company's purpose of improving financial lives through client, teammate, community, and shareholder relationships. The company emphasizes responsible growth, an inclusive and caring workplace, teammate development and wellness, and an in-office culture that supports collaboration and career development. The role manages a financial center in collaboration with senior team members, supporting operational excellence and ensuring the center runs effectively and cohesively. The assistant manager oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and improvements in financial center performance. The role ensures directives are implemented and provides leadership for the financial center when teammates are absent.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Show passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Confidently identify client solutions based on their needs, resolve problems independently, or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, act in clients' and the bank's best interests, and adhere to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage clients, route them appropriately, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support smooth and efficient teller-line operations and day-to-day policy and procedure adherence.
Implement directives and provide leadership for the financial center when teammates are absent.