Financial Center Assistant Manager - Carolina Forest Financial Center

Bank of America•Myrtle Beach, SC

4d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center runs effectively and cohesively. The role oversees functions such as efficient teller-line operations, day-to-day adherence to policies and procedures, and financial center performance improvement. The assistant manager helps ensure directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position focuses on managing client traffic and business results, coaching employees, creating a world-class client experience, executing market-level initiatives, and engaging employees around business strategy and organizational priorities. The role requires following established processes and applicable laws and regulations, managing complexity in a fast-paced environment, and being available to work weekends and/or extended hours, including at another financial center within a reasonable distance when scheduled.

Requirements

Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborate effectively, building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Identify solutions for clients based on their needs, resolve problems independently, or involve others as needed.
Communicate effectively and confidently and engage comfortably with all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients’ needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support financial center operations, including teller-line efficiency and day-to-day policy and procedure adherence.
Ensure directives are implemented and lead the financial center when teammates are absent.