Financial Center Assistant Manager - Thomasville Road Financial Center

Bank of America • Tallahassee, FL

22d

About The Position

At Bank of America, the Financial Center Assistant Manager manages a financial center in collaboration with senior team members, supports operational excellence, and helps ensure the center runs effectively and cohesively. The role oversees functions including the smooth and efficient operation of the teller line, day-to-day adherence to policies and procedures, and improvement of financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent.

The position manages client traffic, business results, market-level initiatives, and organizational priorities. It coaches employees, supports effective execution of business strategy, and helps create a world-class client experience. The role requires working weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Requirements

• High School Diploma, GED, secondary school qualification, or equivalent.
• Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
• Collaborate effectively and build and nurture strong relationships.
• Demonstrate passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Identify solutions based on client needs and resolve problems independently or involve others as needed.
• Communicate effectively and confidently and be comfortable engaging all clients.
• Learn and adapt to new information and technology platforms.
• Apply critical-thinking and problem-solving skills to meet clients' needs.
• Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
• Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
• Work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic by engaging and appropriately routing clients, while fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support operational excellence and ensure the financial center runs effectively and cohesively.
• Oversee smooth and efficient teller-line functioning and day-to-day adherence to policies and procedures.
• Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates' physical, emotional, and financial wellness.
• Opportunities to learn, grow, build a career, and make an impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED