Financial Center Assistant Manager - Port Everglades Financial Center
About The Position
The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures that the center runs effectively and cohesively, including smooth teller-line operations, adherence to policies and procedures, and improvement of financial center performance. The assistant manager helps ensure directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, creates a strong client experience, supports market-level initiatives, and engages employees in the business strategy. It also involves setting priorities and ensuring effective execution. The role is based at the Port Everglades Financial Center. It requires a high school diploma or equivalent, and the schedule is 40 hours per week on first shift. Weekend and/or extended hours may be required, including assignment at another financial center within a reasonable distance.
Requirements
- High school diploma, GED, secondary school, or equivalent.
- Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client's best interest.
- Collaborate effectively, building and nurturing strong relationships.
- Demonstrate passion, commitment, and drive to deliver experiences that improve clients' financial lives.
- Identify client solutions based on client needs and resolve problems independently or involve others as appropriate.
- Communicate effectively and confidently and be comfortable engaging with all clients.
- Learn and adapt to new information and technology platforms.
- Apply critical thinking and problem-solving skills to meet client needs.
- Follow established processes and guidelines, doing what is right for clients and the bank and adhering to applicable laws and regulations.
- Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
- Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
- Work weekends and/or extended hours as required, potentially at any financial center location within a reasonable distance.
Nice To Haves
- Experience in financial services and knowledge of the financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience in an environment with individual and team goals that were routinely met or exceeded.
- Bilingual skills.
Responsibilities
- Manage client traffic by engaging and appropriately routing clients, and foster client retention.
- Manage business results through formalized management routines and coaching.
- Create a world-class client experience environment.
- Manage market-level initiatives prescribed by market leaders.
- Drive operational excellence by engaging employees on business strategy.
- Manage organizational priorities and effective execution.
- Support effective financial center operations, including teller-line functioning and adherence to policies and procedures.
- Implement directives and assume leadership responsibility for the financial center when teammates are absent.
Benefits
- Affordable, competitive, and flexible benefits supporting teammates' physical, emotional, and financial wellness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
