Financial Center Assistant Manager - Port Everglades Financial Center

Bank of America•Fort Lauderdale, FL

5d•Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager supports the management of a financial center in collaboration with senior team members. The role supports operational excellence and ensures that the center runs effectively and cohesively, including smooth teller-line operations, adherence to day-to-day policies and procedures, and improved financial center performance. The assistant manager ensures directives are implemented and assumes leadership responsibility for the financial center when teammates are absent. The position manages client traffic and business results, coaches employees, fosters client retention, and helps create a world-class client experience. It also implements market-level initiatives and engages employees in business strategy while driving operational excellence and effective execution of organizational priorities. The role requires a first-shift schedule of 40 hours per week and availability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.

Requirements

High school diploma, GED, secondary school education, or equivalent.
Strong work ethic, self-motivation, and focus on results in the best interest of clients.
Ability to collaborate effectively and build and nurture strong relationships.
Commitment and drive to deliver experiences that improve clients’ financial lives.
Ability to identify client solutions based on needs and resolve problems independently or involve others as needed.
Effective, confident communication and comfort engaging with all clients.
Ability to learn and adapt to new information and technology platforms.
Strong critical-thinking and problem-solving skills.
Ability to follow established processes and guidelines and comply with applicable laws and regulations.
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Ability to work weekends and/or extended hours, including possible scheduling at any financial center location within a reasonable distance.
Skills in coaching, customer service, customer and client focus, performance management, talent development, business operations management, recruiting, result orientation, risk management, sales performance management, inclusive leadership, leadership development, prioritization, problem solving, and referral management.

Nice To Haves

Experience in financial services and knowledge of financial services products and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support smooth and efficient teller-line operations and day-to-day policy and procedure adherence.
Ensure directives are implemented and take leadership responsibility for the financial center when teammates are absent.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.