Financial Center Assistant Manager - Mooresville West Financial Center

Bank of America • Mooresville, NC

3d • Onsite

About The Position

At Bank of America, the Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members. The role supports operational excellence and ensures that financial center activities run effectively and cohesively, including the teller line, day-to-day policy and procedure adherence, and efforts to improve financial center performance. The assistant manager helps implement directives and assumes leadership responsibility for the financial center when teammates are absent.

The role manages client traffic and business results, coaches employees, supports market-level initiatives, and promotes a world-class client experience. The position is based at the Mooresville West Financial Center. It is an in-office role, with work at any financial center location within a reasonable distance potentially scheduled. Weekend work and/or extended hours may be required. The schedule is first shift, 40 hours per week.

Requirements

• High school diploma, GED, secondary school diploma, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
• Collaborates effectively, building and nurturing strong relationships.
• Passion, commitment, and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as needed.
• Effective and confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical thinking and problem-solving skills to meet clients' needs.
• Ability to follow established processes and guidelines, acting in the best interests of clients and the bank and complying with applicable laws and regulations.
• Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
• Ability to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• Experience in mortgage, retail, and/or hospitality.
• Experience working in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage client traffic, engage clients, route them appropriately, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Support smooth and efficient teller-line operations and day-to-day adherence to policies and procedures.
• Implement directives and take leadership responsibility for the financial center when teammates are absent.
• Interpret performance results, identify opportunities to drive success, and hold others accountable for results.

Benefits

• Bank of America describes its benefits as affordable, competitive, and flexible, and says it supports teammates' physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED