Financial Center Assistant Manager - Key West Flagler Financial Center

Bank of America•Key West, FL

4d•Onsite

About The Position

The Financial Center Assistant Manager helps manage a financial center in collaboration with senior team members, supporting operational excellence and ensuring that the center runs effectively and cohesively. The role oversees the smooth and efficient functioning of the teller line, day-to-day adherence to policies and procedures, and efforts to improve financial center performance. The assistant manager ensures directives are implemented and takes leadership responsibility for the financial center when teammates are absent. The role manages client traffic and business results, coaches employees, and creates a world-class client experience. It also supports market-level initiatives, engages employees around business strategy, and manages organizational priorities to ensure effective execution. The position requires working weekends and/or extended hours when needed, and may involve scheduling at any financial center within a reasonable distance.

Requirements

High School Diploma, GED, Secondary School education, or equivalent.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively, getting things done and building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to deliver experiences that improve clients' financial lives.
Identify client solutions based on their needs and resolve problems independently or bring in others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, act in clients' and the bank's best interests, and adhere to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable for results.
Be able to work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Oversee teller-line operations and day-to-day adherence to policies and procedures.
Ensure directives are implemented and lead the financial center when teammates are absent.