Financial Center Assistant Manager - Key West Flagler Financial Center

Bank of America•Key West, FL

6d•Onsite

About The Position

The Financial Center Assistant Manager supports the management of a financial center in collaboration with senior team members. The role helps ensure operational excellence and that the center runs effectively and cohesively. Responsibilities include overseeing the teller line, ensuring day-to-day adherence to policies and procedures, improving financial center performance, implementing directives, and taking leadership responsibility for the financial center when teammates are absent. The position is based at the Key West Flagler Financial Center. It is an in-office role, with possible scheduling at another financial center within a reasonable distance. The role is 40 hours per week on the first shift and requires weekend and/or extended-hours availability.

Requirements

High school diploma, GED, secondary school, or equivalent.
Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the client's best interest.
Collaborate effectively, getting things done while building and nurturing strong relationships.
Demonstrate passion, commitment, and drive to deliver an experience that improves clients' financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as needed.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply strong critical-thinking and problem-solving skills to meet clients' needs.
Follow established processes and guidelines in daily activities, doing what is right for clients and the bank and adhering to applicable laws and regulations.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities to drive success, and hold others accountable to results.
Work weekends and/or extended hours, potentially at any financial center location within a reasonable distance.

Nice To Haves

Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience in mortgage, retail, and/or hospitality.
Experience working in an environment with individual and team goals that were routinely met or exceeded.
Bilingual skills.

Responsibilities

Manage client traffic by engaging and appropriately routing clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Support financial center operations, including the smooth and efficient functioning of the teller line and adherence to policies and procedures.
Implement directives and assume leadership responsibility for the financial center when teammates are absent.
Improve financial center performance.