Financial Center Manager - Houston West

Bank of America•Sugar Land, TX

21h•Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The role operates as a business owner, fosters a team environment, instills a client-centric and risk-focused culture, and helps clients achieve their financial goals. The manager ensures operational excellence and cohesive effectiveness. The position is open across the Houston West market, and the specific financial center location will be determined by business needs. If offered the position, the employee will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. Bank of America maintains an in-office culture with role-specific attendance requirements and some flexibility based on business considerations.

Requirements

At least 1 year of leadership experience demonstrated through coaching, training, or motivating a diverse work team.
Be an enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
Collaborate effectively and build and nurture strong relationships.
Demonstrate passion, commitment, and drive to improve clients’ financial lives.
Identify solutions for clients based on their needs and resolve problems independently or involve others as appropriate.
Communicate effectively and confidently and feel comfortable engaging all clients.
Learn and adapt to new information and technology platforms.
Apply critical thinking and problem-solving skills to meet client needs.
Follow established processes and guidelines, acting in the best interests of clients and the bank and adhering to applicable laws and regulations.
Manage time and capacity efficiently.
Manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
Interpret performance results, identify opportunities for success, and hold others accountable for results.
Be flexible to work weekends and/or extended hours as needed.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

At least 1 year of management experience, including hiring, coaching, and developing direct reports.
Experience in financial services and knowledge of the financial services industry, products, and solutions.
Experience working in an environment with individual and team goals that were routinely met or exceeded.

Responsibilities

Develop talent, including proactively sourcing candidates.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence by engaging employees on business strategy.
Manage organizational priorities and effective execution.
Break down barriers to create an inclusive environment that supports company diversity and inclusion goals.
Challenge end-to-end process efficiency and effectiveness, champion data-driven decision-making, and remove obstacles to optimize operations.
Contribute to enterprise strategy and influence messaging that connects team contributions to business purpose, results, and success.
Inspect and challenge risk controls, governance, and culture to ensure timely identification, escalation, debate, and remediation of risk.
Coach to sustain and elevate organizational performance, differentiating to ensure pay for performance.
Allocate and manage resources efficiently to drive short- and long-term profitability.
Inspect and manage the health of the bench to ensure organizational succession while supporting enterprise talent needs.
Mobilize organizational resources to deliver the bank’s capabilities to meet client needs and gain competitive advantage.