Financial Analyst, Tuition Refund Team Lead (Fort Knox)
About The Position
Connexus Hub is hiring a Financial Analyst to lead the tuition refund team supporting the Army Continuing Education Division at Human Resources Command, Fort Knox. The role is for an anticipated U.S. Army contract, with performance expected to begin in March 2027, contingent on contract award. The team handles approximately 4,500 refund and recoupment checks annually. The position leads daily team operations and personally researches complex cases, ensuring refunds are processed or returned accurately and within required timelines. The position is based at Fort Knox, Kentucky, with a hybrid schedule: on site at Fort Knox on a set schedule and teleworking the rest of the time. Work is Monday through Friday within core hours of 7:30 a.m. to 4:00 p.m. Eastern. The employee must live within commuting distance of Fort Knox. This is a full-time, exempt, key personnel position. Applicants must provide a resume and a signed letter of intent confirming availability by November 13, 2026.
Requirements
- Associate's degree or at least 60 semester hours of college.
- Two years of experience in accounts receivable, payment reconciliation, tuition or student account processing, or Government financial transaction work.
- Accuracy with numbers and a habit of documenting the reasons for decisions.
- Proficiency in Excel and Adobe Acrobat Pro.
- Ability to work on site at Fort Knox on a set schedule and live within commuting distance.
- Ability to pass an FBI fingerprint check and a Tier 1 (NACI) background investigation and obtain a Common Access Card. No security clearance is required.
- Resume and signed letter of intent confirming availability due by November 13, 2026.
Nice To Haves
- Experience with Army Tuition Assistance, ArmyIgnitED, GFEBS, or DFAS processes.
- Experience leading or training a small team.
Responsibilities
- Lead the tuition refund team and set daily work priorities so each check is logged on the Government tracker within three business days of receipt.
- Research the reason for each refund, confirm the amount, and check ArmyIgnitED for portal refunds, recoupments, or waivers that could block processing.
- Verify the original payment method and line of accounting, and match each refund to the correct fiscal year and Army component with at least 98% accuracy.
- Provide research findings and recommended actions to the Government's refund lead within the 7- and 25-day timelines.
- Prepare DD 1131 cash collection vouchers in ArmyIgnitED and route them for signature.
- Draft return memos for checks that cannot be processed.
- Run standard ArmyIgnitED reports to validate invoices, add counseling notes to Soldier records, and maintain files using the approved naming convention.
- Recommend SOP changes and report results monthly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
