Financial Analyst, Tuition Refund Team Lead (Fort Knox)

Connexus Hub•Fort Knox, KY

5d•Hybrid

About The Position

Connexus Hub, Inc. is recruiting for an anticipated U.S. Army contract supporting the Army Continuing Education Division (ACED) at Human Resources Command, Fort Knox. ACED administers education benefits including Tuition Assistance and Credentialing Assistance through ArmyIgnitED, Army Personnel Testing, and the Joint Services Transcript. Performance is expected to begin in March 2027, and this position is contingent on contract award. The Financial Analyst, Tuition Refund Team Lead will lead the team handling approximately 4,500 tuition refund and recoupment checks annually and personally manage complex cases. The role ensures checks are logged, researched, matched to the correct fiscal year and line of accounting, and processed or returned within required timelines. The position is hybrid, with a set on-site schedule at Fort Knox and telework the rest of the week, Monday through Friday within 7:30 a.m. to 4:00 p.m. Eastern core hours. The employee must live within commuting distance of Fort Knox. This is a full-time, exempt, key personnel position with an annual salary of $58,000 to $68,000 depending on experience. The selected candidate must provide a resume and signed letter of intent confirming availability by November 13, 2026. The role requires passing an FBI fingerprint check and Tier 1 (NACI) background investigation and obtaining a Common Access Card; no security clearance is required.

Requirements

Associate's degree or at least 60 semester hours of college.
Two years of experience in accounts receivable, payment reconciliation, tuition or student account processing, or Government financial transaction work.
Accuracy with numbers and consistent documentation of decisions.
Proficiency in Excel and Adobe Acrobat Pro.
Ability to work on site at Fort Knox on a set schedule.
Ability to pass an FBI fingerprint check and Tier 1 (NACI) background investigation and obtain a Common Access Card.

Nice To Haves

Experience with Army Tuition Assistance, ArmyIgnitED, GFEBS, or DFAS processes.
Experience leading or training a small team.

Responsibilities

Lead the tuition refund team and set daily work priorities to ensure every check is logged on the Government tracker within three business days of receipt.
Research the reason for each refund, confirm the amount, and check ArmyIgnitED for portal refunds, recoupments, or waivers that would prevent processing.
Verify the original payment method and line of accounting, and match each refund to the correct fiscal year and Army component with at least 98% accuracy.
Document research findings and recommended actions for the Government's refund lead within the 7- and 25-day timelines.
Prepare DD 1131 cash collection vouchers in ArmyIgnitED and route them for signature.
Draft return memoranda for checks that cannot be processed.
Run standard ArmyIgnitED reports to validate invoices.
Add counseling notes to Soldier records and maintain files using the approved naming convention.
Recommend standard operating procedure changes and report results monthly.
Handle complex refund and recoupment cases.