DF AY26/27 Financial Aid Communications and Outreach
About The Position
The Financial Aid Communications Workstudy plays an integral role assisting the Financial Aid Planning Team. You will be reporting directly to the Supervisory Financial Aid Counselor in the Office of Financial Aid and working directly with our professional counseling staff. Depending on time of year, you will be assisting with responding to incoming emails from our sponsored email account, providing front desk coverage to greet incoming student and families to our office, assisting with outbound call projects to students to help discuss general financial aid updates or explain missing documents, and attend financial aid outreach events to help provide your own unique student perspective with prospective students and/or families. You must have a willingness to learn and retain federal, state and Regis University financial aid regulations and adhere to FERPA guidelines. You must demonstrate excellent attention to detail, organization, and excel in written and oral communication. Additionally, you may have the opportunity to train with other areas, including the Systems team, to learn processing Federal Pell grant aggregate codes, federal student loan aggregate codes, revisions, review the financial aid transfer monitoring alert, and other duties as assigned.
Requirements
- Willingness to learn and retain federal, state and Regis University financial aid regulations
- Adhere to FERPA guidelines
- Excellent attention to detail
- Organization skills
- Excel in written and oral communication
- Ability to move efficiently between multiple tasks
- Ability to work well without close supervision after receiving instructions
- Punctual, dependable, and honest
- Appropriate attire for front desk services
Nice To Haves
- Opportunity to train with other areas, including the Systems team, to learn processing Federal Pell grant aggregate codes, federal student loan aggregate codes, revisions, review the financial aid transfer monitoring alert
Responsibilities
- Responding to incoming emails from our sponsored email account
- Providing front desk coverage to greet incoming students and families
- Assisting with outbound call projects to students to discuss general financial aid updates or explain missing documents
- Attending financial aid outreach events to provide a student perspective
- Maintain positive and proactive customer service behaviors at all times
- Answers questions, both directional and informational, in a friendly, patient manner
- Ability to communicate clearly and efficiently with customers via phone, email and in-person
Benefits
- Workers' compensation
- 1 hour of paid sick leave for every 30 hours worked, up to a maximum of 48 hours per year
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
