Financial Aid Advisor II

Texas A&M - Central Texas•Killeen, TX

23h•Onsite

About The Position

The Financial Aid Advisor II, under direction, counsels prospective and currently enrolled students and their families and provides information about student financial aid and scholarships. The advisor facilitates workshops and develops and delivers presentations on and off campus. The position may coordinate or specialize in a specific program and may provide mentorship and training to other staff. This is an on-campus position in Killeen, Texas, and is not remote. The role does not directly supervise employees.

Requirements

Bachelor’s degree or an equivalent combination of training and experience.
One year of related experience.
Knowledge of word processing and spreadsheet applications.
Knowledge of financial aid counseling, verification, rules, and regulations.
Ability to multitask and work cooperatively with others.
Oral and written communication skills.
Customer service skills.
Ability to work individually or as part of a team.
Ability to organize and make decisions.
Applicants must be authorized to work for any U.S. employer.

Responsibilities

Receive, enter, process, and analyze financial assistance data to determine aid eligibility and make awards in accordance with federal, state, and institutional requirements.
Create and maintain student financial assistance records in accordance with retention requirements.
Communicate professionally, verbally and in writing, about changes in award eligibility and inquiries about financial assistance programs.
Counsel individuals about cost of attendance, assistance programs, application processes, and eligibility requirements.
Process waivers, exemptions, and external assistance benefits (third-party accounts) according to program guidelines and institutional procedures.
Evaluate the impact of benefits on financial assistance awards and make required adjustments.
Evaluate documented unique and mitigating circumstances and exercise professional judgment in accordance with applicable regulations and departmental policy.
Analyze system-generated and custom reports to evaluate continued eligibility and compliance with assistance program requirements.
Assist with presentations and workshops for the institution and community about financial aid and scholarship programs.
Perform other duties as assigned.
May provide mentorship and training to other staff.