Financial Aid Advisor I

Kentucky Community and Technical College System • Prestonsburg, KY

13d • $31,680 • Onsite

About The Position

Big Sandy Community and Technical College is seeking a detail-oriented and student-focused Financial Aid Advisor I for its Financial Aid Office. The position helps students navigate the financial aid process, ensures compliance with federal, state, and institutional regulations, and supports student success through financial literacy and access. The role is based onsite at the BSCTC Prestonsburg Campus, with standard hours of 37.5 per week and a 12-month contract term.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite and data entry systems.

Nice To Haves

• Basic knowledge of financial aid terminology and processes.

Responsibilities

• Provide front-line customer service to students, families, and staff regarding financial aid processes and deadlines.
• Assist with intake and review of financial aid applications and documentation.
• Enter and update student data in financial aid systems accurately.
• Maintain organized student files in compliance with FERPA and other regulations.
• Respond to general inquiries by phone, email, and in person.
• Support outreach events and financial aid workshops.
• Perform basic verifications of submitted documentation.
• Refer complex or unusual cases to senior staff or supervisors.
• Participate in ongoing professional development and training to stay current with financial aid policies, software, and best practices.
• Assist with the scholarship process and special projects as assigned by the director of Financial Aid.
• Perform other duties as assigned.

Benefits

• Health care, vision, and dental coverage for the employee and family.
• Tuition reimbursement or waiver for the employee, spouse, and dependents.
• 403(b) retirement plan with a 10% employer match on a 5% employee contribution.
• Vacation and sick time.
• Work-life balance.
• 9.5 paid holidays.
• Two weeks of institutional closing pay during the last two weeks of December for qualifying positions.
• Employee Assistance Program.

What This Job Offers

• Career Level: Entry Level