Finance Support Specialist I - ETA Support

Cox Communications•Mount Juliet, TN

8d•Hybrid

About The Position

The Finance Support Specialist I, Procure & Post (P&P), performs operational activities supporting the P&P Expense organization. The role is responsible for timely, complete, and accurate requisitioning, ordering, transaction processing, documentation, and exception follow-up. It initially provides primary operational support to ETA, including routine exception management, shared mailbox support, research, follow-up, documentation, and coordination with auctions, suppliers, and internal business partners. As business needs evolve, the specialist may be cross-trained and assigned to additional Expense processes across the broader P&P Expense organization. This is a hybrid position, with the ability to work remotely part of the week. Team members must be able to work at designated Cox/Manheim locations when requested for business needs, including operational events, auction support, and “Moments That Matter” engagement activities. These onsite requests are communicated as needed and are not based on a fixed cadence. Approved hybrid Manheim locations are Mt. Juliet, TN; Euless, TX; Dallas, TX; and Matteson, IL. The position requires a high school diploma or GED and generally less than two years of experience. Knowledge of Oracle Financials is preferred. Employment requires passing a pre-employment drug test; the company does not currently test for marijuana for this position. The workplace is drug-free, and prohibited drug use, possession, or being under the influence during work hours or on company property or in company vehicles is not allowed. Applicants must already be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Requirements

High school diploma or GED.
Generally less than 2 years of experience.
Experience working in a team environment.
Ability to deliver a high level of customer service.
Ability to communicate effectively with key stakeholders; strong written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities effectively.
Strong analytical and problem-solving skills.
High degree of accuracy and attention to detail.
Strong interpersonal and customer-service skills.
Ability to follow established processes and recognize situations requiring escalation.
Ability to work effectively with individuals across multiple levels of the organization.
Strong computer skills and proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to learn and adapt to new systems, workflows, and changing operational requirements.
Ability to work at designated Cox/Manheim locations when requested for business needs.
Authorization to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Knowledge of Oracle Financials.

Responsibilities

Perform timely and accurate requisitioning, ordering, and transaction-processing activities.
Place and receive orders and support related purchasing activities.
Manage requisition and invoice workflows, including required supporting documentation.
Maintain accurate records and documentation in accordance with established processes and business requirements.
Meet established service levels while supporting client satisfaction and operational efficiency.
Respond to and make adjustments related to audit requests in a timely manner.
Provide outstanding customer service and effective support of business operations.
Monitor ETA work queues, exception activity, and shared communications to identify items requiring action or follow-up.
Research and resolve routine ETA exceptions according to established procedures, escalating non-standard issues when appropriate.
Support the centralized ETA mailbox by reviewing, routing, documenting, and addressing requests and communications.
Follow up on outstanding orders and ETA-related exceptions.
Communicate with auctions, suppliers, and internal business partners to obtain information needed to resolve issues.
Document updates, decisions, communications, and exception status accurately.
Support ETA audit, quality-review, and data-validation activities.
Assist with backlog management and workload balancing to meet established service expectations.
As trained or assigned, support additional P&P Expense activities, including ordering and purchasing, requisition management, receiving and order follow-up, invoice workflows, shared mailboxes and work queues, routine purchasing or transaction exceptions, audits and data validation, ticket and request management, stakeholder communication, cross-training and backup coverage, process documentation, continuous-improvement initiatives, and special projects.
Perform related responsibilities, special assignments, projects, and additional Expense operational responsibilities as required.

Benefits

At least 16 hours of paid time off per month.
Seven paid holidays per calendar year.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Potential 401(k) retirement planning.
Potential sick leave and flexible vacation/wellness days.