Finance & Insurance (F&I) Manager - Volvo Charlotte

Johnson Automotive • Charlotte, NC

7d

About The Position

Johnson Volvo Cars Charlotte is seeking an experienced, polished, and performance-driven Finance & Insurance (F&I) Manager to guide customers through financing options and F&I products, coordinate with lenders, and ensure transactions are completed accurately and compliantly. The role balances financial performance with transparency, professionalism, and a strong customer experience.

The F&I Manager works closely with customers, Sales Consultants, Sales Management, and lending partners. They assess customer financing needs, review credit information, structure and submit transactions, explain financing and product options, and complete transaction documentation. They also manage contracts in transit, maintain current knowledge of lender and dealership offerings and applicable requirements, support customer loyalty, and work toward financial and customer-satisfaction objectives.

The position requires adherence to applicable laws and regulations and Johnson Automotive policies and processes. The manager must present financing and products consistently and transparently, accurately explain coverage and costs, protect confidential information, maintain complete documentation, and promptly address or escalate documentation and compliance concerns.

The role is part of Johnson Automotive, an established automotive organization that values integrity, customer relationships, teamwork, performance, and continued development. The position follows a retail automotive schedule, including Saturdays as required. Full-time benefits include paid holidays, paid time off, a 401(k) with company match, an employee referral program, and employee discounts. Benefits available after 60 days include medical, dental, and vision insurance; employer-paid and voluntary life insurance; short- and long-term disability; accident, critical illness, and hospital insurance; healthcare and dependent-care savings accounts; an employee assistance program; pet insurance; will preparation services; and travel assistance. Employment offers are contingent on satisfactory completion of a background check, drug test, and motor vehicle report.

Requirements

• Previous automotive F&I experience, automotive sales management experience, or comparable retail automotive finance experience.
• Strong understanding of automotive financing, lender relationships, and F&I products.
• Experience structuring and submitting transactions to lenders.
• Strong consultative sales, presentation, and negotiation skills.
• Excellent communication and customer-service skills.
• Strong mathematical, analytical, and problem-solving abilities.
• Exceptional attention to detail and documentation accuracy.
• Ability to manage multiple transactions and priorities in a fast-paced environment.
• Comfort working with dealership technology, lender platforms, and F&I systems.
• Strong judgment, professionalism, confidentiality, and integrity.
• Ability to collaborate effectively with Sales Management, Sales Consultants, lenders, and other dealership departments.
• Valid driver’s license and driving record acceptable under Company standards.
• Availability to work a retail automotive schedule, including Saturdays as required.
• Ability to comply with applicable laws, regulations, company policies, and established F&I processes.
• Satisfactory completion of a background check, drug test, and motor vehicle report as a condition of an employment offer.

Nice To Haves

• Volvo experience.

Responsibilities

• Build strong relationships with customers, Sales Consultants, Sales Management, and lending partners.
• Conduct consultative interviews to understand customers’ financing needs and preferences.
• Review credit information and structure transactions appropriately.
• Submit transactions to lenders and seek competitive financing terms.
• Maintain productive relationships with banks, credit unions, and other lending partners.
• Explain financing and payment options clearly.
• Present F&I products through a consistent and professional menu process.
• Accurately and transparently explain product coverage, benefits, costs, and options.
• Recommend products based on customer needs and ownership considerations.
• Complete contracts, disclosures, lender documents, and other transaction paperwork accurately and efficiently.
• Monitor contracts in transit and resolve documentation or funding issues proactively.
• Maintain current knowledge of lender programs, dealership products, manufacturer offerings, and applicable requirements.
• Coordinate with the Sales team to support an efficient transition from vehicle selection through final delivery.
• Follow up with customers when necessary and support long-term loyalty and referral business.
• Work toward individual and departmental financial and customer-satisfaction objectives.
• Follow applicable federal and state laws and regulations, as well as Johnson Automotive policies, procedures, and established F&I processes.
• Protect confidential customer and financial information and maintain complete, accurate transaction documentation.
• Identify and promptly resolve documentation or compliance concerns, escalating questions when appropriate.
• Deliver strong Finance PVR, consistent product presentation and penetration, sales-objective achievement, timely documentation, effective contracts-in-transit management, customer satisfaction, and professional collaboration.

Benefits

• Paid holidays
• Paid time off
• 401(k) with company match
• Employee referral program
• Employee discounts
• Medical, dental, and vision insurance (following 60 days of employment)
• Employer-paid and voluntary life insurance (following 60 days of employment)
• Short-term and long-term disability (following 60 days of employment)
• Accident, critical illness, and hospital insurance (following 60 days of employment)
• Healthcare and dependent care savings accounts (following 60 days of employment)
• Employee assistance program (following 60 days of employment)
• Pet insurance (following 60 days of employment)
• Will preparation services (following 60 days of employment)
• Travel assistance (following 60 days of employment)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed