Finance Director

John Jones Auto Group•Salem, IN

36d•Onsite

About The Position

John Jones Auto Group is seeking an experienced and driven Automotive Finance Director to lead and support our Finance & Insurance operations. This position plays a critical role in delivering an exceptional customer experience while maintaining strong profitability, compliance, and lender relationships across the dealership group. The ideal candidate is highly organized, customer-focused, ethical, and performance-driven with a strong understanding of dealership finance operations, lender programs, and team leadership. This individual must work closely with sales leadership and dealership staff to ensure smooth deal flow, timely funding, and a consistent customer experience.

Requirements

Automotive dealership F&I experience required
Strong understanding of lender relationships and deal structure
Excellent communication and customer service skills
Strong organizational and follow-up abilities
Ability to thrive in a fast-paced environment
Professional appearance and demeanor

Nice To Haves

Finance Director or leadership experience preferred
Experience with Dealertrack or similar dealership management and finance systems preferred
Experience with GM and Stellantis brands preferred
Knowledge of compliance and regulatory requirements
Strong leadership and problem-solving abilities

Responsibilities

Deliver a professional, transparent, and customer-focused finance experience
Present financing, leasing, and protection product options clearly and ethically
Assist customers in securing financing through approved lending institutions
Ensure all deals are structured accurately and efficiently
Support sales managers and sales consultants in deal progression and approvals
Maintain a strong focus on customer satisfaction and long-term relationships
Present all available F&I products including: Vehicle Service Contracts, GAP Protection, Tire & Wheel Protection, Maintenance Plans, Key Replacement, Additional protection products as applicable
Maintain strong product penetration and per-copy averages
Monitor contracts in transit (CIT) and funding timelines
Ensure all paperwork is accurate, complete, and compliant
Minimize chargebacks and funding delays
Maintain compliance with all federal, state, OEM, and lender regulations
Ensure adherence to dealership policies and ethical standards
Stay current on lender programs, compliance updates, and industry changes
Protect dealership profitability while maintaining customer trust
Ensure proper documentation and disclosure on every transaction
Work collaboratively with dealership leadership and department managers
Help train and mentor finance managers and sales staff
Promote a positive, team-oriented culture
Assist in creating consistent processes across the organization
Support operational goals, accountability, and continuous improvement
Maintain strong finance profitability and product penetrations
Deliver excellent customer satisfaction
Ensure timely funding and accurate paperwork
Minimize compliance and chargeback exposure
Contribute positively to dealership culture and operational success