Finance Coordinator

PurposeCare•Barrington, IL

9h•Onsite

About The Position

Freedom Home Care, a PurposeCare company, is looking for a Finance Coordinator / Long-Term Care (LTC) Coordinator to join their team. This role involves managing the Long-Term Care insurance claim process, ensuring accuracy, timeliness, and follow-through to payment. The position also requires collaboration with Finance, Operations, Client Care, Revenue Cycle Management, and Payroll teams to ensure accurate billing and payroll information. The ideal candidate is detail-oriented, enjoys problem-solving, and is committed to providing excellent service.

Requirements

Previous experience with Long-Term Care insurance claims, billing, finance coordination, or home care administration preferred.
College degree preferred, but not required.
Strong attention to detail and commitment to documentation accuracy.
Excellent organizational and time-management skills.
Ability to manage multiple priorities and deadlines simultaneously.
Strong customer service and problem-solving skills.
Professional written and verbal communication skills.
Ability to work independently and take ownership of responsibilities.
Comfort communicating with clients and families regarding potentially sensitive financial matters.
A genuine desire to support clients receiving healthcare services in their homes.

Responsibilities

Prepare and submit LTC insurance claims, ensuring all required documentation is accurate and complete.
Track claims from submission through payment and proactively follow up on outstanding, delayed, or denied claims.
Maintain organized client files, including policy information, authorizations, care plans, and required documentation.
Serve as a primary resource for clients and families with questions about LTC coverage, claim status, and related billing.
Partner with Client Care and Operations to obtain missing documentation and ensure claims are submitted timely.
Coordinate with Revenue Cycle Management regarding claim submissions, denials, appeals, and reconciliation.
Partner with the Finance Coordinator to review and finalize weekly billing and payroll information for accuracy.
Review timesheets, shift documentation, and billing/pay rate information for discrepancies.
Help resolve documentation or timing issues that could affect employee pay.
Serve as backup to the Finance Coordinator when needed.
Provide professional, compassionate support to clients, families, and caregivers regarding LTC claims and billing questions.
Research and help resolve discrepancies involving invoices, paychecks, refunds, or payment methods.
Collaborate with Operations Managers and Client Care Managers to maintain accurate client account information.
Communicate across RCM, Payroll, Client Care, and Operations to resolve issues quickly and accurately.