FileNet Implementation Specialist

VersaFile•Vancouver, BC

8d•CA$70,000 - CA$85,000•Remote

About The Position

VersaFile Inc. is seeking a FileNet Implementation Specialist, a hands-on, solutions-driven professional eager to work at the intersection of IBM enterprise software, cloud technologies, and managed services. This is an intermediate-level opportunity where you’ll gain valuable experience delivering real-world enterprise software installations, upgrades, and technical support for large-scale, on-premise, and cloud-based solutions. The role involves diving deep into enterprise software and becoming a trusted technical expert for innovative organizations. The ideal candidate loves learning, thrives on solving complex challenges, and enjoys turning technical details into clear, client-friendly solutions.

Requirements

Good understanding of MS Windows Client and MS Windows Server Operating Systems.
IBM FileNet Experience (Installation & Configuration).
MS SQL Server database knowledge.
MS Active Directory services (LDAPs).
Experience in enterprise installation and deployment planning and control.
Knowledge of web technologies.
Knowledge of network protocols.
Knowledge of information security and firewalls.
Knowledge of SSL Certificates.
Strong communicator who can explain technical ideas clearly to any audience.
Organized, detail-oriented, and able to juggle multiple priorities.
Proactive problem solver who takes ownership and always aims to “do the right thing.”
Curious and inventive — you love finding better ways to do things.
Collaborative, reliable, and driven by client success.
Fluent in English.

Nice To Haves

IBM WebSphere Application Server & Single Sign-On / SAML
M-Files experience
Linux
Oracle, DB2 database
Hypervisor (VM, HyperV)
Enterprise Content Management or related technologies
Containerization (Docker, Kubernetes, RH OpenShift)
IBM Cloud Packs
Azure, AWS or other Cloud Service DevOps experience.

Responsibilities

Deliver, support, and enhance enterprise solutions for clients across North America.
Manage and execute software installations, configurations, and upgrades for IBM FileNet and related platforms across production, QA, and development environments.
Work directly with clients’ technical teams to define requirements, prepare infrastructure, and ensure smooth deployments.
Provide technical guidance and specialized support to internal teams and clients.
Assist with cloud implementations and contribute to continuous improvement of managed services.
Collaborate with sales on solution estimates and technical documentation.
Maintain and optimize internal demo and test environments.
Proactively identify opportunities to enhance client satisfaction and solution performance.
Participate in after-hours upgrades or emergency support as needed (rotational basis).
Available during non-core business hours to perform upgrade or maintenance work.
Available for some shift work/standby for emergency support situations.