File Clerk (Office Automation)
About The Position
This position is located at the Kansas City VA Medical Center in the Health Information Management Section (HIMS) of the Business Operations Service. It supports the transition from paper health records to electronic health records by using Computerized Patient Records System (CPRS) templates and scanning procedures. The position is under the direct administrative supervision of the File Room/Scanning Supervisor. The File Clerk handles medical-record receipt, intake, scanning, indexing, quality control, destruction, and transfer of health and administrative information. The role also uses computers for recordkeeping, correspondence, and tracking, and interacts with administrative and clerical staff throughout the facility. Customer interactions must be courteous, tactful, and respectful, with consistent information provided according to established policies and procedures. The work schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. Telework may be authorized; the position is not virtual.
Requirements
- U.S. citizenship.
- Ability to type at least 40 words per minute.
- Qualify through one year of general experience, two years of education above high school, or a qualifying combination of education and experience.
- For current or former federal employees subject to time-in-grade requirements: 52 weeks at GS-3 for a GS-4 position.
- Complete the required application steps and online assessment.
- Register with Selective Service if applicable (males born after December 31, 1959).
- Pass a background/security investigation and complete the online onboarding process.
- Participate in the VA seasonal influenza vaccination program.
- Serve a one-year probationary period or two-year trial period, as applicable.
Responsibilities
- Receive, intake, scan, index, quality-check, destroy, and transfer health and administrative information related to medical records.
- Scan health information documents and ensure scanned documents are associated with the correct patient and note in CPRS.
- Confirm record integrity and review image quality.
- Perform regular quality checks according to established time frames and criteria.
- Notify the supervisor when images are scanned into the wrong patient's record, indexed incorrectly, or corrupted.
- Review received documents to ensure they meet scanning criteria and that qualifying health and administrative information is integrated into CPRS through scanning software and hardware.
- Index documents imported from other devices or sources, including PDF, TIFF, and JPEG files, in VistA Imaging.
- Maintain confidentiality of electronic records and paper components of health records.
- Use computers for recordkeeping, correspondence, and tracking operations.
- Interact with administrative and clerical staff throughout the facility.
- Communicate with and treat customers courteously, tactfully, and respectfully, providing consistent information according to established policies and procedures.
Benefits
- Federal employee benefits package; specific benefits depend on position eligibility.
- VA may offer credit for qualifying job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual; approval is required and not guaranteed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
