Field Warranty Manager -Phoenix, AZ

General Motors•Work From Home - Arizona, AZ

3d•Onsite

About The Position

The Field Warranty Manager provides warranty process support to dealerships in the assigned territory. This field-based role involves recurring travel to dealerships, monitoring warranty data, reviewing Job Cards, observing dealership processes, and recommending improvements. The manager advises dealership leadership and field team members, leads warranty issue escalations up to $50,000, delivers training, and works with internal partners to promote effective warranty administration. Candidates must reside in the Phoenix, Arizona territory or be willing to relocate to Phoenix or an approved surrounding area within 60 days of the start date.

Requirements

Bachelor’s degree in Automotive/Technical, Business, or a related field, or equivalent professional experience.
At least 5 years of experience in Service, Warranty, or Operations.
Knowledge and understanding of dealership service systems and processes.
Experience using Global Warranty Management and related service platforms.
Strong problem-solving skills and an innovative mentality.
Proficiency in data analysis, reporting, and visualization tools.
Ability to travel up to 75%.
Ability to legally operate a motor vehicle in accordance with the licensing requirements of the states where work is performed, and to maintain that ability.
Must currently reside within the Phoenix, Arizona territory or be willing to relocate to Phoenix or an area approved by leadership within 60 days of the start date.

Nice To Haves

MBA or advanced degree.
Excellent written and verbal communication skills, including the ability to influence, inform, and build credibility across all levels.
Ability to use data and analytics to identify insights, solve complex problems, and drive business performance.
Strategic thinking and business planning skills, including aligning dealership objectives with broader organizational goals.
Ability to build and maintain effective relationships with internal and external stakeholders.
Results-oriented mindset and a track record of driving performance, leading change, and delivering measurable outcomes.
Ability to manage multiple priorities, adapt to ambiguity, and thrive in a fast-paced, evolving environment.
Strong problem-solving skills, including identifying root causes, developing solutions, and implementing process improvements.
Self-motivated and proactive approach, with initiative to take ownership and drive continuous improvement.
Customer-focused approach with strong conflict resolution and relationship management skills.
Bilingual English and Spanish.
Advanced computer data and analytics skills.

Responsibilities

Advise dealership leadership and coach and counsel field team members and dealerships on warranty activities, requirements, resources, and improvement opportunities.
Serve as a subject matter expert on GM Service Policies and Procedures and the Global Warranty Management System (GWM), responding to questions submitted through the regional warranty mailbox and other media.
Lead warranty issue escalation and resolution for matters up to $50,000, coordinating stakeholders as needed.
Deliver training on warranty processes and functional execution at dealerships, and support regional warranty training sessions.
Support District Managers of Parts and Service (DMPS) and dealer groups by presenting warranty topics at Service Club meetings.
Coach dealerships on feedback from the Warranty Parts Center and partner with Brand Quality Managers on issue identification, resolution, and follow-through.
Collaborate with the Warranty Support Center (WSC) and Dealer Business Center (DBC) to promote effective and consistent warranty administration.
Counsel dealerships on completing all Field Actions before vehicle delivery, support compliance with Service Training Standards, and assist with Field Action and recall-related questions.
Analyze field findings, develop action plans, and present practical options and recommendations to senior leadership.
Monitor warranty data, review Job Cards, observe dealership processes, and recommend improvements.