Field Training Specialist

Jacent Strategic Merchandising • Phoenix, AZ

1d

About The Position

The Field Training Specialist supports the successful execution of new program rollouts and merchandising initiatives across assigned retail locations. The role works closely with field leadership, merchandising teams, customers, and internal stakeholders to help ensure installations, resets, and launch activities are completed accurately, on time, and according to company standards. The specialist supports field readiness through team training, troubleshooting, operational coordination, and in-store execution during launch periods. Regular travel within the assigned geography is required for hands-on training and field support.

Requirements

• High school diploma or GED.
• 2–4 years of experience in retail, merchandising, or field operations.
• Strong communication, interpersonal, and team support skills.
• Excellent organization, time management, and multitasking abilities.
• Ability to adapt quickly and solve problems in a fast-paced environment.
• Comfort working independently and supporting remote field teams.
• Strong attention to detail and ability to follow merchandising standards.
• Proficiency in Microsoft Office and mobile reporting tools.
• Ability to prioritize competing tasks and meet deadlines.
• Willingness and ability to travel regularly to retail locations and launch sites as needed.
• Ability to stand, walk, bend, and lift up to 25 pounds as needed during store visits and installations.
• Ability to work flexible schedules, including occasional early mornings, evenings, or overnight travel during launch periods.
• Reliable transportation.
• Valid state driver’s license and proof of current automobile insurance coverage, unless using another means of transportation.

Nice To Haves

• Retail merchandising, field operations, or project coordination experience.
• Prior experience leading, training, or coaching field teams.
• Knowledge of the Consumer Packaged Goods (CPG) industry.

Responsibilities

• Support coordination and execution of new program launches, merchandising resets, and retail installation initiatives across multiple locations and regions.
• Assist field merchandisers and installation teams with onboarding, training support, project communications, and execution expectations during launch activities.
• Lead field-based training initiatives for installation team leads to improve execution consistency, team readiness, and project performance.
• Conduct onsite training and field observations to reinforce best practices, identify performance gaps, and support continuous improvement.
• Serve as a point of contact for field team members, supervisors, and store personnel, answering questions, providing updates, and resolving issues in real time.
• Monitor daily field activity and project progress to ensure timelines, merchandising standards, and client expectations are met.
• Troubleshoot in-store challenges and coordinate solutions related to scheduling, staffing, fixtures, product placement, or reporting issues.
• Support launch readiness by ensuring materials, fixtures, signage, and reporting tools are distributed and available to field teams.
• Partner with leadership to identify process improvements and opportunities to increase operational efficiency and field execution quality.
• Travel to store locations or regional launches as needed to provide onsite support and operational assistance.
• Build positive relationships with customers, store personnel, vendor partners, and internal teams through professional and responsive communication.
• Comply with company policies, procedures, safety standards, and client requirements.
• Perform additional duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED