Field Training Audiologist - Boston, Connecticut, Long Island, Maine

GN Group•Hartford, CT

7d•$105,000 - $110,000•Onsite

About The Position

The Field Training Audiologist contributes to sales and profitability by delivering product and software training that builds customers’ knowledge, skills, and familiarity with ReSound product lines. The role also provides audiological support, including hearing aid fitting and troubleshooting assistance, to influence customer buying behavior, and provides audiology, technical, and product training to ReSound employees. It is field-based and requires extensive travel across a large territory, including weekly overnight stays and travel by air, automobile, and train. The employee must live in the Greater Boston Area or Connecticut and be able to travel 75% of the time. The position works closely with assigned sales teams and interacts with Marketing, Sales, Customer Service, Product Management, Technical Support, and Research & Development to support customer experiences and business growth. The Field Training Audiologist creates customer training needs assessments and plans, delivers training and product-launch demonstrations, supports sales events and conventions, develops training content, and independently plans travel and a full zoned work schedule. The role reports to the Director of Training and Education and has no direct or indirect reports.

Requirements

AuD or PhD in Audiology; a master’s degree in Audiology is considered.
Current state license in Audiology.
Clinical experience fitting patients with amplification in a variety of audiological environments.
Ability to travel 75% of the time, including extensive travel by air, automobile, and train, with weekly overnights.
Ability to manage travel expenses through personal and corporate reimbursement.
Strong facilitation, influencing, and analytical skills.
Strong interpersonal communication skills and ability to resolve complex problems, including interpersonal conflict.
Excellent computer skills and proficiency with Microsoft Teams, PowerPoint, Word, Outlook, Excel, and SharePoint, as well as Workday and Salesforce.com.
Ability to independently prioritize and forecast a balanced, diverse work schedule using organization and time-management skills.
Proficient oral and written communication across and upward in the organization.
Confidence in public speaking and workshop facilitation.
Ability to lift 15 pounds, with or without reasonable accommodation, and to sit, walk, stand, and tolerate long and frequent air and land travel.
Ability to perform responsibilities to expected timeframes and quality standards, maintain positive working relationships, take initiative for professional development, and safeguard confidential information.

Responsibilities

Deliver consistent, high-quality customer training using adult learning principles to encourage product buying behavior change.
Support ReSound product sales in the United States by working closely with assigned sales teams.
Create customer training needs assessments and training plans with appropriate solutions and measurable outcomes.
Communicate relevant account information regularly to territory sales team members.
Assist sales teams and national sales support at conventions.
Support Consumer Education Seminars, Open Houses, CEU Seminars, and ongoing in-clinic product training sessions.
Promote and demonstrate products during launch trainings.
Provide consultative resources to help customers grow their businesses in ways that meet ReSound’s business needs.
Schedule travel independently and in accordance with corporate guidelines, maximizing effectiveness and cost efficiency while maintaining a full zoned-week schedule.
Maintain administrative records, expenses within corporate guidelines, an up-to-date work calendar and zonal plan, and attendance at team and management calls.
Collaborate with Marketing, Sales, Customer Service, Product Management, Technical Support, and Research & Development to support quality customer experiences.
Continuously develop training content using provided materials and by creating new materials.
Follow company and department policies, safety practices, performance expectations, and confidentiality requirements.
Perform other duties as assigned by management.